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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Expressive Audio, Moorby Yard, Highgate Lane, Moorby, Boston, PE22 7PN
To return your product, you should mail your product to: Expressive Audio, Moorby Yard, Highgate Lane, Moorby, Boston, PE22 7PN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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Free delivery throughout the UK
We aim to ship all stocked products free of charge, to arrive within 48 hours. Anywhere in the UK. Free of charge.
In the unlikely event that you're not happy with our products or service, we'll refund you. No questions asked.
There are currently no rules or restrictions regarding Covid-19. If you are vulnerable or shielding, you are more than welcome to wear a mask in our showroom, and if you would like us to wear a mask during a demo or home visit, just let us know.
We'll install and calibrate your system free of charge if you're within fifty miles of one of our branches.
And we're only ever a call or an email away, if you have concerns or questions.
Safe and Secure
All payments are handled through Shopify Payments, whether mobile, desktop, or in person, for your peace of mind.
All customer data is managed in accordance with General Data Protection Regulation (GDPR).
We promise never to share your details with anyone without your express consent.